Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
Advance Call Centre addon
ICTBroadcast Version 4.0 support advance inbound / outbound call centre featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue / agent and campaign statistics
Following pages will give you more details
https://www.ictbroadcast.com/WebRTC-WebPhon-for-Agents-Interactive-Press...
https://www.ictbroadcast.com/call-detail-report-and-campaign-statistics
https://www.ictbroadcast.com/call-tracking-and-live-monitoring
https://www.ictbroadcast.com/call-center-support-autodialer-voice-broadc...
Predictive Dialer support and three mode of communications , Inbound / Outbound and Dynamic mode supported
ICTBroadcast Version 4.0 features predictive dialling as well auto dialling and press 1 campaign , ICTBroadcast features both inbound and outbound as well as dynamic mode of communications, dynamic mode of communications means that you can change the behavior of a campaign in real time such as add a new number to be called using Rest API’s
Following pages will give you more details
https://www.ictbroadcast.com/news/using-rest-api-integerate-ictbroadcast...
https://www.ictbroadcast.com/press-1-campaign-for-interactive-voice-broa...
https://www.ictbroadcast.com/Smart-Inbound-Call-Center-Inbound-interacti...
Integration Campaign support
ICTBroadcast Integration campaign is latest innovation in telemarketing and auto-dialling industry , It empowers sales managers to automatically register new customers , book orders, sale packages or upgrade their existing packages . ICTBroadcast Integration campaign enables businesses to automatically invoke software registration process with just one key press from recipient / customers. It plays pre recorded voice messages offering customer / recipients new packages / services / offerings and ask customers to press a specific key if interested and when interested customer press said key , ICTBroadcast invokes registration process calling specific URL / API's that automatically register new customers, orders or register them for packages accordingly .
Following page will give you more details
https://www.ictbroadcast.com/Subscription-Campaign-to-automatically-regi...
Advance IVR Studio inclusion
ICTBroadcast Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer / IVR Studio is simple, easy to understand and is based on drag-and-drop feature. Once a user has created an IVR, ICTBroadcast can broadcast and plays these IVRs to its customers
Following pages will give you more details
https://www.ictbroadcast.com/news/ivrdesigner-survey-campaign-maximize-b...
https://www.ictbroadcast.com/ivr-designer
CRM Integration
ICTBroadcast is a system that can seamlessly integrates CTI with CRM. It brings all this information into one cohesive unit. The customer’s complete history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface.
Following pages will give you more details
https://www.ictbroadcast.com/crm-integration-autodialer-ictbroadcast