Our Asterisk Support Engineers can help you to run your business smoothly by monitoring and maintaining your asterisk / Linux servers and proving you immediate support services during your business hours. Our Asterisk Support Engineers monitor Asterisk / Linux Servers during customer's business hours. We offer emergency support services in case of issues arising during Customer's business hours.
Maintenance Services include
Performance Tuning of Asterisk / Linux Server
Fixing security holes to make Asterisk / Linux Server secure from attack
Update old software / applications with latest version
Note: Asterisk Dialplan programming is not included in this support package.
Asterisk Support Packages
| Standard | Gold | Platinum | |
|---|---|---|---|
| Price per month | $ 100 | $ 200 | $ 400 |
| Response Time | 12 hours | 4 hours | 1 hours |
| Remote Health Check | Yes | Yes | Yes |
| Modes of Accessibility | Chat/ E Mail/ Skype | Chat/ E Mail/ Skype | Chat/ Telephone/ E Mail/ Skype |
| Number of Servers Supported | 1 | 1 | 1 |
| Ticket Priority | 4 working days | 3 working days | 1 working day |
| Configuration and Administration of Asterisk | Yes | Yes | Yes |
| One time Installation of Asterisk, TrixBox, Elastix & FreePBX and Dial plan configuration | On Request | Yes | Yes |
| Support Tickets Allocated Per Month | 8x5 | 12x5 | 12x7 |